Refund & Cancellation Policy

1. What you are booking

A KnotWise booking is a single, self-contained session with a registered guide. The fee covers the guide’s time and preparation for that sitting.

Our sessions are designed to help couples prepare for marriage and have better-informed conversations. They are guidance sessions; they do not produce a verdict, score, or recommendation on whether you should marry. Because the value of a session lies in the conversation itself and not in any particular conclusion, refunds are not linked to how the session turns out or to what was discussed in it.

2. When you are entitled to a refund

You are entitled to a full refund of the session fee in the following two situations only:

2.1 The guide does not attend

If your assigned guide does not join the session within 15 minutes of the scheduled start time, and you were present and available during that window, the session is treated as a guide no-show.

2.2 The guide cancels the session

If your assigned guide cancels a confirmed booking at any point before the session begins, whether or not a reason is given.

2.3 Your options in either case

Where 2.1 or 2.2 applies, you may choose either of the following:

• Reschedule at no additional cost with same guide, subject to their availability, or with another registered guide of the same specialisation; or
• A full refund of the amount you paid, processed as described in Section 6.

3. When refunds are not available

To keep pricing fair to both couples and guides, session fees are non-refundable in all other circumstances. This includes, without limitation:

Attendance and timing

• You or your partner do not attend the session, or join too late for the session to be meaningfully conducted.
• Only one of you attends a session booked for both partners.
• You cancel or request to cancel a confirmed booking.
• You are unable to attend because of illness, travel, work, or any other personal reason.

Outcome and content

• You are dissatisfied with the guidance offered, the topics covered, or the guide’s style or opinions.
• The session did not lead to the conclusion, reassurance, or answer you were hoping for.
• Your wedding, engagement, or relationship plans change after the session is booked or held.
• You disagree with the guide’s professional judgment, or you subsequently receive different advice elsewhere.

Technical and access issues on your side

• Connectivity, device, power, or software problems that prevent you from joining or staying in the session.
• Failure to use the correct joining link, or joining from an unsupported device or browser.

Other

• Requests made after the session has been conducted, other than under Section 4.
• Sessions booked using a promotional code, credit, or voucher, to the extent of the discounted value.

We recommend testing your connection and joining link at least 10 minutes before your scheduled start time.

4. Sessions cut short by the guide

If a session begins but the guide is unable to continue and the sitting cannot be completed, we will arrange a complimentary continuation with the same or another registered guide at the earliest mutually convenient time, at no additional cost to you.

Where a continuation cannot reasonably be arranged, this is treated as a guide cancellation under Section 2.2 and a full refund is available.

5. Failed, duplicate, and unconfirmed payments

The following are payment corrections rather than refunds under Section 2, and are always returned to you:

• Amounts debited where no booking was confirmed.
• Duplicate charges for the same session.
• Amounts charged in excess of the displayed session fee.

Please report any such transaction to us at support@knotwise.in with your transaction reference. Where a payment is debited but not confirmed by the payment gateway, banks typically reverse it automatically within 5 to 7 working days.

6. How to request a refund

• Write to support@knotwise.in from the email address used for the booking.
• Use the subject line “Refund request - [Booking ID]”.
• Include your booking ID, the scheduled session date and time, and a brief description of what happened.

Requests must be raised within 7 days of the scheduled session date. We acknowledge every request within 2 working days and confirm our decision within 5 working days of receiving it.

Where a guide no-show or cancellation is recorded on our systems, no evidence is required from you – our session logs are sufficient.

7. How refunds are processed

• Approved refunds are issued to the original payment method used at booking. We are unable to refund to a different account, card, or UPI ID.
• Refunds are initiated within 5 working days of approval. The amount typically reflects in your account within a further 5 to 10 working days, depending on your bank or card issuer.
• The full amount paid by you is refunded, including applicable taxes. KnotWise absorbs any payment gateway charges on refunded transactions.
• We will confirm by email once the refund has been initiated, along with a reference number.

8. Rescheduling by you

Rescheduling is separate from refunds and does not create a refund entitlement. You may reschedule a confirmed booking once, free of charge, provided you give us at least 24 hours’ notice before the scheduled start time. Requests made with less notice, or a second request to reschedule, are treated as a cancellation by you under Section 3.

9. Changes to this policy

We may update this policy from time to time. The version in force on the date of your booking is the version that applies to that booking.